Refund Policy
Overview
At USMLE With HOSSAM, we strive to provide the highest quality educational content and services. We understand that circumstances may change, and we want to ensure you're satisfied with your purchase.
This Refund Policy outlines the conditions under which refunds may be requested and processed for our courses and services.
Refund Eligibility
Refund requests are evaluated based on the following criteria:
7-Day Money-Back Guarantee
If you're not satisfied with your course purchase, you may request a full refund within 7 days of purchase, provided you have accessed less than 20% of the course content.
Technical Issues
If you experience persistent technical problems that prevent you from accessing course materials and our support team cannot resolve them, you may be eligible for a refund regardless of the time elapsed.
Refund Request Process
To request a refund, please follow these steps:
Contact Support
Email us at support@usmlehossam.com with your refund request. Include your order number, reason for refund, and any relevant details.
Review Period
Our team will review your request within 2-3 business days. We may contact you for additional information or to attempt to resolve any issues you're experiencing.
Decision Notification
You will receive an email notification regarding the approval or denial of your refund request, along with an explanation of the decision.
Processing Time
If approved, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank or card issuer to process the refund.
Course Access After Refund
Important: Once a refund is processed, you will immediately lose access to all course materials, including:
- Video lectures and recorded sessions
- Downloadable resources and study materials
- Practice questions and quizzes
- Community forums and discussion groups
- Any mentorship or support services
Please ensure you've downloaded any necessary materials before requesting a refund, as access cannot be restored after the refund is completed.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.
The refund policy applicable to your purchase is the version that was in effect at the time of your purchase.